Terms of Service

1Who We Are

Simbioza provides healthcare advocacy and care-navigation support. Our services may include help with care coordination, appointments, insurance and billing questions, organizing healthcare information, and related support services.

2No Medical Care or Emergency Services

Simbioza is not a hospital, emergency provider, or emergency response service.

Our website and services do not replace:

• emergency care
• medical diagnosis
• treatment by a licensed physician or other qualified healthcare provider
• calling 911 or seeking urgent medical attention

3Scope of Services

Simbioza provides support, guidance, coordination, and advocacy. We may help you understand options, organize information, communicate with providers, and navigate administrative or care-related processes.

Unless explicitly stated otherwise, Simbioza does not guarantee:

• a specific medical outcome
• insurance approval or reimbursement
• provider availability
• appointment availability
• success in resolving every issue

We aim to support you, but outcomes can depend on third parties such as providers, insurers, health systems, and government programs.

4Eligibility to Use the Services

You may use our website and services only if:

• you are at least 18 years old, or
• you are legally authorized to act on behalf of another person

If you use Simbioza on behalf of someone else, you represent that you have permission or legal authority to do so.

5Your Responsibilities

When using our website or services, you agree to:

• provide accurate and current information
• use the services only for lawful purposes
• provide permissions or authorizations needed for us to help coordinate on your behalf
• not misuse, disrupt, or interfere with the website or services
• not attempt to gain unauthorized access to systems or data

You are responsible for the decisions you make based on the information, support, or coordination we provide.

6Communications

By contacting us, submitting a form, or using our services, you agree that we may communicate with you by email, phone, text message, or other reasonable methods, unless you ask us not to.

You are responsible for providing a valid and current contact method and for notifying us if your contact details change.

7Privacy

Your use of the website and services is also subject to our:

• Privacy Policy
• Notice of Privacy Practices (HIPAA), if applicable

Please review those pages to understand how we collect, use, and protect your information.

8Third-Party Services and Links

Our website or services may include or rely on third-party tools, platforms, providers, or links, such as scheduling systems, communication tools, cloud storage, healthcare providers, insurance companies, or external websites.

We are not responsible for:

• the content or practices of third-party websites
• the availability or performance of third-party services
• decisions, delays, denials, or actions taken by third parties

Your use of third-party services may also be subject to their own terms and privacy policies.

9Intellectual Property

All content on the Simbioza website, including text, branding, logos, design elements, graphics, and original materials, is owned by or licensed to Simbioza unless otherwise stated.

You may use the website for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, republish, or exploit our content without prior written permission, except as allowed by law.

10Disclaimer of Warranties

We provide the website and services on an "as is" and "as available" basis.

To the fullest extent permitted by law, Simbioza disclaims all warranties, express or implied, including:

• warranties of merchantability
• fitness for a particular purpose
• non-infringement
• uninterrupted or error-free availability

We do not guarantee that the website will always be secure, available, accurate, or free from technical issues.

11Limitation of Liability

To the fullest extent permitted by law, Simbioza and its officers, employees, contractors, affiliates, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or services.

This includes, without limitation, damages related to:

• delays
• interruptions
• loss of data
• third-party actions
• denied insurance claims
• scheduling failures
• decisions made based on information provided through the services

If we are found liable for any claim arising out of these Terms or the use of our services, our total liability will not exceed the amount you paid us for the relevant services in the 3 months before the event giving rise to the claim, or $100, whichever is greater.

12Indemnification

You agree to indemnify and hold harmless Simbioza and its officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising from:

• your misuse of the website or services
• your violation of these Terms
• your violation of any law or the rights of a third party
• inaccurate representations made by you, including your authority to act for another person

13Changes to the Website or Services

We may update, change, suspend, or discontinue any part of the website or services at any time, with or without notice.

We may also update these Terms from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date above.

Your continued use of the website or services after changes become effective means you accept the revised Terms.

14Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles, unless another law is required to apply.

15Contact Us

If you have questions about these Terms, please contact us: