How it works.
A free first call, a written plan of care, your advocate working the case while you meet weekly, and a review at 90 days.
Your first 90 days
- Day 0
Free first call
Twenty minutes with a patient advocate. What's going on, who your doctors are, what insurance has said no to. We say whether we're the right fit; if we're not, who might be.
- Days 1–7
Your plan of care, in writing
Who's doing what, what we fix first, what we measure, and when we review. It lives in your portal, and you sign off on it. The worst-stuck item, usually a referral or a denial, gets worked immediately.
- Weeks 2–12
Your advocate works the case. You meet weekly.
Referrals, prior authorizations, appeals, records, and doctor updates handled during the week, each with a status in your file. 45–60 minutes with you on a set day, texts in between.
- Day 90
Review
The numbers that matter for you rechecked, the plan revised, and a one-page summary sent to your doctors before their next appointment with you.
Who does this work today, and who they answer to.
Works for the hospital.
Handles complaints. Won't fight the hospital, can't follow you out the door.
Works for the insurer.
Paid to control cost. Gone when the plan changes.
Works inside the rules.
Only for eligible patients, only under a billing doctor, only for the minutes the code allows.
Works for you.
No eligibility rules, no minute caps, no one else to answer to. They stay when your doctors change.
What a weekly session is like
First 10 minutes
What your advocate did this week and what came back: the appeal, the referral, the doctor's reply.
Middle 30
One or two things to work on, chosen together. Sometimes food or sleep, sometimes a decision to prepare for Thursday.
Last 10
What's in writing for next week, on both sides, and what goes to your doctors.
What we need from you
- An hour a week, by video or phone
- Your medication list, your doctors' names, and whatever insurance sent you
- Permission to talk to your doctors and your plan on your behalf
- Honesty about what you'll actually do
What you'll never get from us
- A diagnosis or treatment. That's your doctor's job
- A rotating pool of advocates
- A chatbot answering your texts
- A hard sell on the first call