Privacy Policy
At Simbioza, we know that healthcare information is deeply personal. We are committed to protecting your privacy and handling your information with care, respect, and transparency.
- We collect the information we need to support you and operate the website
- We use it to provide services, communicate with you, and improve the experience
- We do not sell your personal or health information
- We only share information when needed to serve you, with your permission, or when required by law
- We use safeguards designed to protect your information
- You can contact us with questions or requests about your data
Who We Are
Simbioza provides personal healthcare advocacy and care-navigation support. Depending on your needs, we may help with things like care coordination, appointments, insurance and billing questions, paperwork, and organizing healthcare information.
The Information We Collect
We may collect the following types of information:
Information you provide directly
- Your name, phone number, email address, and contact preferences
- Information you share when you contact us or book a consultation
- Details about your healthcare needs, goals, and care situation
- Insurance and billing information you choose to share
- Health-related records, documents, or notes you authorize us to review
- Information about a family member or loved one, if you are acting on their behalf and have permission to do so
Information collected automatically
When you use our website, we may automatically collect basic technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- General usage and analytics information
We use this information to improve the website, understand how visitors use it, and keep our services secure.
How We Use Your Information
We use your information to:
- Respond to your questions and requests
- Schedule consultations and communicate with you
- Provide healthcare advocacy and support services
- Coordinate care-related tasks you ask us to help with
- Improve our website, services, and user experience
- Protect against fraud, misuse, or security issues
- Comply with legal, regulatory, and professional obligations
We only use your information for legitimate service-related purposes and do not sell your personal information.
Health Information and Sensitive Data
Because Simbioza works in a healthcare context, some of the information you share may be sensitive, including health-related information.
We treat this information with extra care. We only collect the health information we reasonably need to provide our services, and we limit access to authorized team members, service providers, and partners who need it to support you.
If we need to access, review, or share your records with healthcare providers, insurers, caregivers, or others, we do so only when:
- you ask us to,
- you give us clear permission, or
- we are otherwise allowed or required by law.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.
These safeguards may include:
- Access controls and limited permissions
- Secure systems and encrypted tools where appropriate
- Vendor review and confidentiality protections
- Internal practices designed to protect sensitive information
No website, app, or electronic system can be guaranteed to be 100% secure, but we work hard to use responsible safeguards and continuously improve our protections.
Your Choices and Rights
You may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Withdraw consent for certain uses or sharing, where consent is the basis
- Request deletion of certain information, subject to legal and operational limits
- Opt out of non-essential marketing communications
To make a request, contact us using the information at the bottom of this policy. We may need to verify your identity before we act on certain requests.
Depending on where you live, you may also have additional privacy rights under state law.
Cookies and Analytics
We may use cookies or similar technologies to:
- Keep the website functioning properly
- Understand site traffic and user behavior
- Improve content, performance, and usability
You can usually manage cookies through your browser settings. Please note that disabling some cookies may affect how the website works.
Third-Party Tools and Links
Our website may use or link to third-party services, such as scheduling tools, communication tools, forms, analytics providers, or other websites.
If you interact with those third-party services, their own privacy policies and terms may apply. We encourage you to review them.
Children's Privacy
Our services are intended for adults and for people acting on behalf of adult patients. We do not knowingly collect personal information directly from children through this website without appropriate authorization.
If you believe a child has provided personal information to us without appropriate permission, please contact us and we will review the situation.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary to:
- Provide services
- Maintain business and operational records
- Comply with legal, regulatory, tax, insurance, or professional obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we take reasonable steps to delete it or de-identify it, where appropriate.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last Updated" date above.
If we make a material change, we may also provide additional notice where appropriate.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please reach out to us:
← Return to Simbioza.ai· Last Updated: March 4, 2026