How it works.
A free five-minute call with our intake team. Then one of two paths, both weekly, both reviewed at 90 days, both on your dashboard.
Day 0: the first call
Five minutes, complimentary, and not a clinical appointment. You'll speak with a named person on our intake team, not a clinician, and nothing is billed. You leave knowing whether we can help, which service fits, and what the next step is. If neither fits, we say so and point you somewhere useful. Where a service fits, we schedule the first session or visit on the call and take a card on file.
Two paths from there
- Week 1
Your first one-hour session
Your coach sets you up on the dashboard and takes a baseline on nutrition, exercise, sleep and stress, in your own words. One change, not ten.
- Weeks 2–12
Weekly, the same coach
A one-hour session every week, four a month, and messaging between sessions. Progress visible in your dashboard. Anything clinical is directed to your own provider, not handled.
- Day 90
Review with the Clinical Lead
Continue, change focus, or graduate. Results vary; we measure how you feel and function.
- Week 1
New Patient visit with our nurse practitioner
A billable clinical visit. It establishes medical necessity, which your insurer requires, and documents your plan of care. Afterward your navigator, a nurse, walks you through the dashboard and begins collecting your records.
- Weeks 2–12
Your navigator works the plan with you
We aim for weekly contact and adjust to what your case needs: explaining your condition and results, scheduling and sequencing specialist appointments, walking through your benefits, connecting you to resources for transportation, food or cost. Time is documented monthly and billed to your plan.
- Day 90
The nurse practitioner reviews the plan of care
What you now understand, what is still unclear, what changes.
Who does this work today, and who they answer to.
Works for the hospital.
Handles complaints. Can't follow you out the door.
Works for the insurer.
Paid by the plan. Gone when the plan changes.
Has twelve minutes.
Nobody there has time to sit with you and explain what your labs mean or how four specialists' instructions fit together.
Works for you.
A navigator or a coach who stays with you rather than being assigned by a plan. We don't interfere with your doctors' care; we help you understand it.
What we need from you
- Coaching: an hour a week, by video or phone. Navigation: the New Patient visit, then time with your navigator as your case needs
- Your medication list, your doctors' names, and whatever they told you last
- For navigation, permission to collect your records and to speak with your doctors' offices about scheduling
- Honesty about what you'll actually do
What you'll never get from us
- A diagnosis, a prescription, a test ordered, or a second clinical opinion
- An appeal filed or a fight with your insurer on your behalf
- A rotating pool of coaches or navigators
- A promise about an outcome your plan, your specialists or your body decides
- Urgency. If something is urgent, we tell you to call 911 or go to the emergency department; we have no clinician on call